Last Updated: May 25, 2026
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Go to Shop → Restore Purchases. This will recover non-consumable purchases (such as "Remove Ads" or Premium Skins) linked to your Apple ID. Consumable items like Coins cannot be recovered using the Restore Purchases button. However, your Coin balance is part of your game save — if you reinstall the app while signed into the same iCloud account, your balance will be restored from your cloud backup (provided it synced before app uninstallation).
Progress is stored locally on your device and synced via iCloud if enabled. If you reinstalled the app or switched devices, make sure you're signed into the same Apple ID so iCloud can restore your data. For leaderboard scores, ensure you're signed into Game Center.
Go to Settings and tap the edit button next to your username. Usernames must comply with our Terms of Service. Offensive or inappropriate names will be reset, and repeat offenders may be banned from leaderboards. To report an inappropriate username, please email us with a screenshot.
Go to Settings → scroll to the bottom → tap "Delete Account & Data". This will permanently remove your cloud-synced game data, username, and local progress. Note: To remove your scores from Game Center leaderboards, you must manage your Game Center data directly in your iOS device Settings. For full details, see our Account Deletion page.
Open Settings inside Starby and toggle on the notifications option. The first time you enable it, iOS will ask you to allow notifications — tap Allow.
Go to the same place — Settings inside Starby — and toggle the notifications option off. You can also disable Starby notifications entirely in iOS Settings → Notifications → Starby.
Streak reminders if you haven't played in a while, and occasional re-engagement nudges. We never send marketing or promotional notifications.
Check three things: (1) the notifications toggle inside Starby's Settings is on, (2) iOS Settings → Notifications → Starby is enabled, and (3) Do Not Disturb / Focus modes aren't blocking them. Notifications also require an active internet connection to be delivered.
Starby requires iPhone running iOS 15.0 or later.
Yes! The core game works fully offline. Leaderboards, cloud saves, and rewarded video ads require an internet connection.
Purchase "Remove Ads" in the Shop to permanently remove ads between games. You can also earn coins and use them to continue your game, or watch a short rewarded video to continue for free.
Try enabling "Smooth Mode" in Settings → Performance. This reduces visual effects for better performance on older devices.
When signed into iCloud, your game progress, unlocked skins, achievements, and settings sync automatically across all your Apple devices. Make sure iCloud is enabled in your device Settings. Note: Progress made while offline will only sync once you reconnect to the internet. If you uninstall the app before it can sync, unsaved offline progress may be lost.
Found a bug? Please email us with:
Tip: Check the App Store for updates — we regularly fix bugs and add improvements!
All in-app purchases are processed by Apple. To request a refund:
Note: Refunds are at Apple's discretion and are subject to Apple's refund policy. If a refund is granted for a Coin purchase, those Coins will be deducted from your in-game balance. Items unlocked with refunded Coins may be revoked.
You have the right to delete your account and all associated data at any time.
Open Starby → Settings → scroll to the bottom → tap "Delete Account & Data". This will immediately and permanently remove:
Note: To remove your scores from Game Center leaderboards, you must manage your Game Center data directly in your iOS device Settings → Game Center.
If you cannot access the app, you can request deletion of your server-side data by email:
Send an email to support [at] starby.gg with the subject line:
"Delete My Account"
Please include your Starby username and any details that help verify account ownership (e.g., approximate coin balance, equipped skin, or device model). We cannot process deletion requests based solely on a public username without reasonable verification. We will delete your server-side account data within applicable statutory timeframes (typically 15 to 30 days depending on your jurisdiction). Note: Because your save data is stored in your personal iCloud, we cannot remotely delete local or iCloud data — you must manage that through your device Settings.
Important: Account deletion is permanent and cannot be undone. You will lose all game progress, earned skins, and coins. Non-consumable in-app purchases (such as "Remove Ads" or Premium Skins) can be restored via Apple's Restore Purchases, but consumable purchases (like Coins), earned progress, and skins unlocked through gameplay are permanently lost.